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Green's celebrates 10th anniversary starting this weekend

When Doug Green purchased Dependable Hardware in 2007, he had a great business plan.

Green had more than 23 years experience working for the Batchelor family as manager of the store. His brother Darryl was also an employee, so it would be a family venture.

The only thing Green didn't count on was the economy collapsing. But that's exactly what happened soon after his purchase was complete.

Six months after we bought the store, the economy just blew up. So there have been lots of struggles the last 10 years but we made it through thanks to our customers and employees,” Green said. “We have added a lot of features too like online catalog orders that can be shipped to the store, True Value credit cards and zero percent financing on most anything in the store.”

Green is celebrating the 10th anniversary of Green's Dependable Hardware beginning this month. It's also the 70th anniversary for Dependable Service Center, a business started by Cecil Batchelor. Green operates his business each day in the manner described on the front door—with dependable service to his customers.

It's all about dependable service. That's what we go by and what we strive to do,” Green said. “We focus on customer service. Our employees do a good job and that's a big part of dependable service. We greet you when you come in, show you what you need and offer any helpful information we have as to to how to use or what to use depending on what your project is.

And we work to get you done quickly knowing our customers' time is important,” Green added.

There have been changes in the store during the last decade. Green no longer sells appliances, a decision he made because of the increasing difficulty in servicing them. Customers can still purchase parts for appliances, though. Green added the popular line of Pittsburgh Pains, and the store has been recognized as a Crown Dealer (top level) for Husqvarna and a Diamond Dealer for Briggs and Stratton, another top honor for the company's retailers.

While you might not think about it, most customers who come in the front door of Green's Dependable Hardware have a problem. And Green and his staff are in the problem-solving business.

That's something different about our store. Most people who come into our store have a problem. Something's torn up. Something's leaking. Something needs painting. And we want to steer you to what you need to fix that problem,” Green said.

Green's anniversary sale starts Friday, November 3rd, with special events scheduled into next spring.
“This will be ongoing for a while. We'll have lots of door prizes, lots of giveaways on the 3rd and 4th including a chainsaw and a gas grill,” Green said. “We'll have a bluegrass band there Saturday and a Holland grill representative will be on hand cooking for our customers. We'll have free popcorn and hot dogs and a bounce house for kids,” he added.

Green and his wife Betsy, who co-owns the store and serves as office manager, have 13 employees. Green recently reflected on the many employees who have come and gone over the last decade.

We've had a lot of good people come and go in the last 10 years. We're blessed to have good employees. We've had a lot of good folks work for us and we're real proud of the crew we have right now,” Green said.

Green's offers many of the programs and conveniences offered by larger 'box' stores, including the True Value Rewards Program. Customers can log onto www.truevalue.com to sign up for the program. Every purchase the customer makes earns them points toward purchases and coupons.

Additionally, Green's offers zero interest financing through Tower Loans for eligible customers and customers can order online and have the item shipped to the Russellville store.

Green feels blessed to have ten years' experience as a business owner. Although he doesn't know what the future holds, his plan to provide great service and fair prices won't change any time soon.

Every community needs a good hardware store and we try to fill that need for Russellville,” Green said.

Green's Dependable Hardware is located at 15220-A Highway 43 in Russellville, across from Russellville Hospital.

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